1. Terms & Conditions (T&Cs)

DRG Roller Derby
enquiries@drg-rollerderby.co.uk

1. Introduction
These terms and conditions apply to all purchases from DRG Roller Derby (“we”, “us”, “our”). By placing an order, you agree to be bound by them.

2. Our products
We aim to describe and photograph our merchandise as accurately as possible. Small variations in colour or design may occur.

3. Prices & payment
All prices are in GBP and include any applicable taxes. Payment is taken at the time of order via our secure checkout.

4. Delivery
We aim to dispatch all in-stock items within 5-7 working days. Delivery times are estimates and may vary depending on postal services.

5. Returns & refunds
You have 14 days from receiving your order to change your mind and request a refund (see our Returns Policy below). Items must be returned unused and in their original packaging.

6. Faulty or damaged items
If an item arrives faulty, damaged, or incorrect, please contact us within 30 days and we will arrange a replacement or refund.

7. Contact us
If you have any queries about your order, please contact enquiries@drg-rollerderby.co.uk.

2. Returns & Refunds Policy

1. Your right to cancel
Under the UK Consumer Contracts Regulations, you can cancel your online order within 14 days of receiving it. You then have a further 14 days to return the goods.

2. How to return
Email enquiries@drg-rollerderby.co.uk with your order number and reason for return. We’ll give you the return address. You are responsible for return postage unless the item is faulty.

3. Refunds
We will process refunds within 14 days of receiving your returned items, via the original payment method.

4. Non-returnable items
We cannot accept returns on:

  • Custom-made or personalised items (unless faulty)

  • Perishable goods

5. Faulty or damaged goods
If your order arrives faulty, damaged, or incorrect, contact us within 30 days. We will cover return postage and offer a replacement or refund.

3. Privacy Policy

1. Who we are
We are DRG Roller Derby, a community sports team. We take your privacy seriously.

2. What data we collect
When you place an order, we collect your name, address, email, phone number, and order details. Payment details are processed securely by our payment provider and are not stored by us.

3. How we use your data
We use your information to:

  • Process and deliver your order

  • Contact you about your order

  • Keep financial records as required by law

4. How long we keep your data
We keep order records for 6 years for legal and tax purposes.

5. Sharing your data
We only share your data with:

  • Our payment provider (for processing payments)

  • Delivery services (to deliver your order)
    We do not sell your data to third parties.

6. Your rights
You have the right to request a copy of the data we hold about you, to correct it, or to request deletion (subject to legal requirements).

7. Contact us
If you have any questions about your privacy, email enquiries@drg-rollerderby.co.uk.